Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM card embedded directly into your device, allowing you to load and manage SIM profiles remotely.

Many modern smartphones, tablets, and smartwatches support eSIM. You can check your device's eSIM compatibility on this page.

To activate your eSIM, SOO eSIM will provide you with a QR code or activation code. You can load your eSIM profile by entering this code in the appropriate section of your device's settings or by scanning the QR code. For installation instructions, you can click here to review the eSIM details in the "My eSIM" section.

You must install the eSIM you purchased on your phone within 15 days; otherwise, you will not be able to use it. After installing the eSIM on your device, your data plan becomes active and is valid for the duration you purchased. If you purchase an additional data package (top-up), your usage period will be extended by the number of days of the new data package.

Yes, many eSIM-compatible devices have dual SIM functionality, allowing you to use both an eSIM and a physical SIM card simultaneously.

Yes, SOO eSIM supports international roaming. To utilize this service, you need to purchase one of our Regional or Global plans. To use international roaming, it's essential to enable this feature in your device's settings.

When you delete your eSIM profile from your phone, you cannot reload it, and you will lose the rights to the package you purchased. Therefore, it's important not to delete your eSIM profile during its validity period. If you encounter any issues, please contact our customer support team.

Yes, you typically need an internet connection (Wi-Fi or existing mobile data) to download and activate an eSIM profile on your device.