Terms and Conditions

Last updated: February 15, 2024

1. Introduction

At SOO eSIM, we provide digital SIM card (eSIM) services to our customers. By using our services, you agree to the terms and conditions outlined below. These terms constitute a legal agreement between you and SOO eSIM.

2. Service Description

SOO eSIM offers digital SIM cards compatible with supported devices. This service enables users to connect to mobile networks without the need for a physical SIM card. The scope of the service may vary based on the selected data plan and geographic region.

3. Eligibility and Registration

To use our services, you must be at least 18 years old and possess a valid email address. You are responsible for ensuring that the information provided during registration is accurate and up-to-date.

4. Usage Terms

  • eSIM Activation: You must install the purchased eSIM on your device within 15 days from the order date; otherwise, the eSIM will become invalid.
  • Data Plans: The selected data plan is limited to a specific usage period and data amount. You can extend your usage period and data allowance by purchasing additional data packages.
  • Device Compatibility: Your device must support eSIM technology to utilize our services. It is your responsibility to verify device compatibility.

5. Pricing and Payments

All fees are determined based on the selected data plan, and payment is completed during the ordering process. Payments can be made via credit card or other specified methods. Prices and plans are subject to change without prior notice.

6. Cancellation and Refund Policy

You may cancel your purchase and receive a full refund before eSIM activation. After activation, cancellations and refunds are not possible. If you encounter any issues, please contact our customer support team.

7. Data Security and Privacy

The security of your personal information is important to us. Our Privacy Policy outlines how we collect, use, and protect your data. By using our services, you agree to the terms of our Privacy Policy.

8. Limitation of Liability

SOO eSIM does not guarantee that the services will be uninterrupted or error-free. Internet speeds are subject to the limitations of the GSM operators in your region, and our company does not have the technical authority to intervene in cases of low speeds or interruptions. We do not accept liability for any data loss, revenue loss, or other indirect damages that may occur during the use of the service.

9. Changes and Updates

SOO eSIM reserves the right to modify these terms and conditions without prior notice. Updates will be posted on our website, and continued use of the services constitutes acceptance of the revised terms.

10. Contact Information

For any questions or support requests, please contact us using the following information:

  • Email: [email protected]
  • Address: Gayrettepe Mah. Yıldız Posta Cd. No:24 Beşiktaş/İSTANBUL