An eSIM (embedded SIM) is a digital SIM card embedded directly into your device, allowing you to load and manage SIM profiles remotely.
Is my device compatible with eSIM?
Many modern smartphones, tablets, and smartwatches support eSIM. You can check your device's eSIM compatibility on this page.
How do I activate an eSIM?
To activate your eSIM, SOO eSIM will provide you with a QR code or activation code. You can load your eSIM profile by entering this code in the appropriate section of your device's settings or by scanning the QR code. For installation instructions, you can click here to review the eSIM details in the "My eSIM" section.
Can I use multiple eSIM profiles on the same device?
Yes, many devices support multiple eSIM profiles, but only one can be active at a time. You can switch between profiles through your device's settings.
Can I use my physical SIM card while using an eSIM?
Yes, many eSIM-compatible devices have dual SIM functionality, allowing you to use both an eSIM and a physical SIM card simultaneously.
How can I transfer my eSIM to a different device?
eSIM profiles are typically device-specific and cannot be directly transferred to another device.
What is the validity period of an eSIM?
You must install the eSIM you purchased on your phone within 15 days; otherwise, you will not be able to use it. After installing the eSIM on your device, your data plan becomes active and is valid for the duration you purchased. If you purchase an additional data package (top-up), your usage period will be extended by the number of days of the new data package.
How can I deactivate my eSIM?
To deactivate or delete your eSIM, you can go to your device's settings and remove the respective eSIM profile.
Can I use international roaming with eSIM?
Yes, SOO eSIM supports international roaming. To utilize this service, you need to purchase one of our Regional or Global plans. To use international roaming, it's essential to enable this feature in your device's settings.
What happens if I delete my eSIM profile?
When you delete your eSIM profile from your phone, you cannot reload it, and you will lose the rights to the package you purchased. Therefore, it's important not to delete your eSIM profile during its validity period. If you encounter any issues, please contact our customer support team.
Do I need an internet connection to load an eSIM profile?
Yes, you typically need an internet connection (Wi-Fi or existing mobile data) to download and activate an eSIM profile on your device.
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